Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.


...I found that my starter had broken and would not turn the engine over. ...in the morning I called Zips 45th Parallel HD in Gaylord Michigan and asked for help.

Chuck the Service Writer said that he would have a truck and trailer at the motel in 60 minutes. He was a man of his word, so we loaded the bike in the trailer and off we went to Gaylord.

...It's really comforting to know that a HD Dealer will out of their way to help a stranded biker. Our trip was great and the meeting of the folks at Zips made it even better.

"great parts dept very helpful. Chris Welke is a great guy to work with"

By: gary
Livonia, MI



"I had always dreamed of owning a new Harley Davidson. After purchasing a used 2002 a few years ago, we started buying HD apparel and dressing up the bike. Personal service from Ruth Murphy was awesome and shortly after coming in she’d know our names and likes. Chris and Gwen at parts were more than helpful with stuff I knew nothing about, sending me faxes of the parts and part numbers to ensure I was ordering the correct stuff. While going to a benefit in late July, we dropped off our bike to have a rear tire replaced, when Chuck says you’ll be in and out at a specific time he is right on the money, my biggest problem was getting the bike back until they were satisfied it was cleaned enough. While this was being done I found the bike of my dreams and bought it, a new 2009 Ultra Classic. I would at this time like to thank Mike Zipster, Ron Mason, Tom McDonald and Jennifer Glaser, when they say Customer Service is #1, they mean it. There is such a huge difference between ZIPS and other dealership and we been in a few of them, they may be a few miles or hours more but in my opinion they are worth it."

By: Dave
Sault Ste. Marie, MI



"The work was done as scheduled, for the quoted price and met high standards of workmanship. I was very satisfied and I will once again ride from Fife Lake to utilize your dealership. Thank you!"

By: Allan
Fife Lake, MI



"Your dealership is th best! I am always greeted with a smile and friendly hello every time thru your door. All of the staff is very knowledgeable and eager to help. I have had all the service done on my two bikes at Zips and will not be going anywhere else. Chuck and the fellas in back are awesome. When I broke my brake lever, Chuck had my bike picked up to be fixed so that I wouldn't be riding with only rear brakes. Thankyou all for having and being a great business that truley values its customers. Keep up the good work."

By: Tim
Grayling, MI



"Well I finally got the Harley of my dreams and I want to say thank you to everyone at Zips. Big Dave was my salesman and he bent over backwards, jumped thru hoops and did cartwheels to make my deal satisfactory. Also management, parts and service all performed very professionally to bring it all together. I have been to other dealerships only to be treated like "Oil Spillage", but Zip's and Dave really did an outstanding job. I would recommend buying new, used, trade or just current motorcycle news from Zip's, they will put you in the right seat. R.Riggs."

By: Richard
Houghton Lake, MI



"I must say your team exceeds my expectations every time. Your staff is always friendly and the most knowledgeable when it comes to parts and accessories. When ever the notorious service is required on the scooter, I don’t even bother calling any other place. It would be a waste of time! If you’re looking for excellent service and friendly people, Zips 45th parallel Harley Davidson is number one! "

By: Nathan
Traverse City, MI



"Everytime I've ever walked through your doors I've been treat like a princess. The customer sevrice you offer is like none other. Keep up the good work. "

By: Anonymous
Alpena, MI



"Thanks for making me feel so Welcome, after some of my experiences I have had with other dealerships, I will look no further. "

By: Nathan
Traverse City, MI



"Our 85 FXRP broke down on the downside of the "bridge" after a call to Zip's and HOG I found myself being towed to the dealership. There I found friendly faces and awesome service, Chuck and Patrick stayed late to get our bike fixed and Dave offered some great stories and info on the new Harleys. I can't say enough about how well we were treated at Zip's. Thanks again Chad and Tracy "

By: Chad
Owatonna, MN



"Thanks,Chuck,Jenn and the whole crew the Y pipe strong and my leg isn't frying anymore! KNEES IN BREEZE FOREVER You guys rock. Sincerly Spider Man"

By: Robert N Schook aka spider
Around, MI



"I had tires put on my 1997 Sportster. I am a business owner myself and will say your service was Great. "

By: John
Onaway, MI



"Excellent dealership, quality staff and extremely helpful. I will be coming back down here on a regular bases."

By: Ken
Sault Ste. Marie,ON



"I have my new bike from zips Mike the saleman was great , The bike I own is a 2006 Heritage softail classic When Mike Deliver the bike it was nice and clean , I had to wait till the snow was gone to ride it but the bike runs grait Thank you Mike See you this summer!"

By: David
Atlanta, MI



"Jennifer, Thank you for the good service on my bike you did a great job and thank you for washing it up it look great , I will call you if I need help again Jennifer is great If the boss see this you better keep her Dave"

By: David
Atlanta, MI



"My Dyna lowrider developed a bad vibration over the first five thousand miles. I asked to have it fixed while having the 5,000 mile service performed. When I picked the bike up the vibration was gone. Fixed the first time. My complements to your servicr department."

By: Tom
Gaylord, MI



"I was in the market to buy a new motorcycle and I was just passing by and came into Zips. Mike "suds" immediately took me under his wing and steered me in the right direction on the right bike. He did everything possible to help me out and was extremly knowledgeable in matching me with the right bike, even though I was the "ultimate dumb-a**" customer. Everyone at Zips was upbeat and positive to work with. They had more options avaiable then most dealerships (IE: Finance, models, delivery, accessories, etc). I do plan on purchasing a Harley from zips as soon as I get my daughter married and all the kids are out of the nest. R2"

By: Richard
Houghton Lake, MI



"This is the first I have had dealings with Zip's since it changed hands and I can honestly say I have seen a big improvment. I am glad I came back for my Harley Davidson needs.The sales staff take care of their customers after the sale.When you walk in you are treated like a friend not just another customer,and it doesn't stop there,it carries all throught the store,from sales to parts to service right to the clothing and accesories,even the owner treats you like he has known you forever.It makes me proud to be a Harley owner and tell people where I bought my bike. Keep up the good work and happy motoring to each and everyone of you. Jerry"

By: Jerry
Alpena, MI



"Little late, but I just wanted everyone out there who may be considering a new scoot from Zips. I was on my way to Sturgis last summer when I started to lose oil pressure, I stopped at Zips on a Friday afternoon, they got me in, they got me out, even went just a little beyond closing time. Until that day I had no idea there was I dealership there. Now, because of there service and friendly staff, my next bike purchase will be from Zips."

By: Greg
Grand Rapids, MI



"I just purchased an 08 Nightster. It was delivered yesterday directly to my house, free of charge. Both of the salesmen were exceptionaly helpful. Thanks Mike and Dave. The service man whom delivered the bike was a wealth of knowledge. Not only does he know about the bikes that Harley has to offer but he's pretty good with cars as well. Thanks for the delivery Chuck. I have yet to deal with the parts or clothing department but I'm sure that they will be just as helpful. I look forward to many great years of riding the Nightster, as well as many great dealings with the awesome brotherhood associated with my local Harley dealer. Thanks again to every one who helped me into the saddle of the Harley legacy Kevin Burton Cheboygan, Mi"

By: Kevin
Cheboygan, MI



"I purchased a 2006 ElectraGlide Classic at the end of June '06. I had some warranty issues with the bike as far as engine backfireing and performance. Everyone at the dealership was quick to take care of me. the service department work hard to correct the issues I had. Some of my friends say I should have been upset because of my bike being brand new. I work in the machine repair industry and I realize that things sometimes break or don't work right, even brand new things. It is the service of taking care of these problems that makes it O.K. Shawn, in the service department, is an excellent employee. He has taken great care of my bike and of me. The girls, Kristy, and Jen, always greet me by name and with a smile. When I am having my routine service appointments, they are great company while I wait, and keep the coffee going. I have always had good experiences with the dealership in all areas, I have recommended your dealership to others and I know of some that have started shopping there. Keep up the great work. Ron Landry "

By: Ron
Grayling , MI



"My experience with Zips 45th Parallel has been great,the people there treat you as one of the family. I'll definitely by my next bike there also. "

By: Gerry
Gaylord, MI



"We have always had a good experience both with purchases and service at the dealership. You came to our rescue more than once when we broke down on the road, fixed the bike and got us going again. We'll be back soon!"

By: ron
East Jordan, MI



"Love the dealership! People are GREAT, and very helpful... "

By: Anonymous
Alanson, MI




"As the general manager Jenn runs a great opperation! Her staff is excellent and a great group of peole to work with. At Zips is more than buiness it's about friendships. Chris Bielski runs a great Parts Department. Kristy Warson is helpful and a joy to work with in the MotorClothes Department. It is hard not to mention the whole staff, they all do a great job. Dave, Bryan, Doug, Sonja, Mark, Kristi, Harley, Mikala, Justin , they all great folks. Of course Elvis is one of a kind. He is not just a great salesman, he is a great person. You might be able to tell, I am a little biased - Zips is my dealership! Pastor Jon Jenkins "
By: Jon    Elmira, MI
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"Zips and the great staff from Jennifer, Chris, Kristy, Bryan, Elvis and all the rest of the team have always done a great job taking care of all of my questions and needs. I have visited a lot of Harley Dealerships around the country (50 or more) and I believe nobody beats Zips. Jennifer runs a great opperation. I proudly tell folks all over the country that Zips is my home dealership and that they do a first class job. I Pray regularly for the staff and great team at Zips! Your friend, Pastor Jon Jenkins"
By: Anonymous    Gaylord, MI
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"I have been to alot of harley dealers but this one stands out! ...they bend over backwards to make sure your a happy customer ...THANKS AGAIN TO ALL WHO WORK THERE YOU know how to treat a customer!!!"
By: BRIAN     luzerne, MI
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"I was traveling to the UP from Indiana the weekend of July 7th and stopped in to your Mackinaw City store for a t-shirt for my wife. It was an extremely hot weekend and my wife (a cancer surviver) was unable to make the trip due to the heat. I was helped by Patsy Selin who was VERY helpful and gracious. She took the time to talk, be pleasant and not just make the sale. In fact, I ended up buying a ring set for my wife as well and she was most helpful in my selection. Patsy is an asset to your organization and was an absolute pleasure to deal with. I will definitely stop by on my next visit into town and want to thank all of you (Especially Patsy) for a wonderful experience."
By: Tony    Greentown, IN
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"Each year approximately 14 or so of my former military friends and I travel to Grayling, MI for our annual re-union. Six of us always ride our bikes (5 Harleys and 1 Honda). This year's trip seemed to be plagued with problems. Butch's Ultra Classic developed issues with the Throttle and mine had a bad back fire issue. Well the motor heads in ZIPS service took very good care of us and we were back on the road in no time at all. I wish my dealer was half as attentive and quick to respond to my issues back here at home. Have you guys thought about opening another shop in centeral Ohio? Great job guys keep up the good work and you'll never have to worry about closing your doors."
By: Joseph    Grove City, OH
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"I usually do not send comments in, however today is different. I have been doing business at Zip's before it was Zip's. In the past few years I want to let you know how pleased I am with the people. I am usually met with a smile and often called by name. I recently ordered new riding glasses, script. The lovely Kristy took care of the order and when the fax of my script needed clarification, she called and relayed it to the optical company. She asked me to let her know when I got them, Got them today, wed. the info was sent last thurs., great service! All of the staff there great, Customer service seems to be a real prioriy. I work in service dept. of a Cadillac dealership, I hope that our customers feel they are getting this kind of experience, totally satisfied and look forward to my next visit with the "family" at Zip's, Kristy, thanks again! Paul."
By: PAUL    Manton, , MI
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"My sales person is jenn and she is great she makes u feel like she is there just to help u. I also met the owner today also a very ni e man i love zipps and i love harley and havent even road it yet the people are all great and freindly. I would recommend anyone and everyone to go talk to them thet really will treat u like a person not a sale and i cant say it enough jenn is great she is easy on the eyes but knows her bikes top notch"
By: corey    gaylord, MI
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